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CANCELLATION & REFUND POLICY

The First Labs | Application: FirstHire | Last updated: September 29, 2026

This policy applies to all payments made for FirstHire paid plans, operated by Harsh Maurya. FirstHire sells digital services only (see Products & Pricing).

1. CANCELLING A SUBSCRIPTION

  • You can cancel at any time in the app: Profile → FirstHire Pro → Manage subscription, or by contacting us.
  • Cancelling stops all future renewals. You are not charged again after you cancel.
  • Your plan stays active, and you can keep using your HireCredits, until the end of the billing period you already paid for.

2. FREE TRIAL

If you cancel a free trial before it ends, you are not charged. If you do not cancel, the first payment is taken when the trial ends, and that payment follows this policy like any other.

3. REFUNDS

Because HireCredits and plan benefits are delivered to your account instantly, successful payments are not refundable, including for partly used billing periods and unused HireCredits.

We will refund the full amount in these cases:

  • Failed payment: money was debited but the payment failed, or your plan / HireCredits were not added and we cannot add them.
  • Duplicate payment: you were charged more than once for the same plan and billing period.
  • Wrong deduction: you were charged after your cancellation took effect, or charged an incorrect amount because of an error on our side.

4. HOW TO REQUEST A REFUND

Request it within 30 days of the payment through the Contact Us page (topic "Refund request") or by email to [email protected], with:

  • the transaction ID, date and amount of the payment, and
  • the email address of your FirstHire account.

5. REFUND TIMELINES

  • We acknowledge your request within 48 hours and confirm the outcome within 7 working days.
  • Approved refunds are sent to the original payment method (card, UPI, net banking or wallet) and usually reach you within 5–7 working days, depending on your bank.
  • For a failed or duplicate payment, any HireCredits added by that payment are removed when it is refunded.

6. HIRECREDITS

HireCredits have no cash value and cannot be refunded, transferred or exchanged for money.

7. CONTACT

Harsh Maurya
Email: [email protected] | Phone: +91-9264980379
Address: Thane, Mumbai, Maharashtra 400601, India